Terms and Conditions

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                                               Sweet Inspirations Policy

                               **Please Read Carefully Before Ordering**

                I WILL RESPOND TO YOUR INQUIRY WITHIN 48-72 HOURS

All prices are determined on size, details and time needed to complete work needed for a custom order. Custom themed cakes start at $140 and are subject to increase. This is a home-based bakery and have limited spots available per week to complete custom orders. 

Payments:

Payment is due at the time your order is placed unless otherwise discussed. If payment is not received upon due date your order will be considered null and void. You will have to reorder, granted your spot is still available. All orders under $100 must be paid in full at the time your order is placed. All orders over $100 require a non-refundable $85 deposit in order to secure your date. Deposits are due at the time your order is placed; an invoice will be sent to your email address. Full payment is due 1 week (7 days) prior to your event unless otherwise discussed. If full payment is not received 1 week prior to your event your order will be cancelled and you forfeit any payment received. Quotes are valid for 1 week, if the order is not placed after the 1 week time period your quote is considered null and void and a new quote will be needed. This does not indicate that your quote will go up but it will be dependent on the time frame in which the order is placed and or if there are any design changes.

Deposit will need to be booked on the site through "Custom Cake Deposit" under the order tab. For final payment, an invoice will be sent to your email address to make payment. 

Cancellation/Refund Policy:

If for any reason you (the customer) need to postpone your event, we ask that you contact Sweet Inspirations by Vonna immediately. If you need to postpone your event date, we will do everything possible to accommodate you but your new date may not be available. In the event that your new date is unavailable, after postponing your previous date, Sweet Inspirations by Vonna is not responsible; therefore, you (the customer) are subject to forfeit of money paid if you do not meet cancellation requirements. In the event of a cancellation, we follow certain refund policies. If the cancellation is a month (4 weeks) prior to your event, we will refund all but your non-refundable deposit amount. Cancellations made less than 4 weeks cannot be accepted for refund and will result in a forfeit of money paid.

In the unlikely event that you (the customer) were dissatisfied with your dessert from Sweet Inspirations, please inform us within 24-48 hours of your event and then make arrangements to return your uneaten portion of your dessert. A partial refund OR credit toward your next order will be given determined on a case by case basis.  We are not able to offer full refunds in cases where the design was created properly but only in the case a flavor or texture did not meet personal preference. While we do receive positive feedback from the majority of our customers it is, however, impossible to predict everyone's personal taste or preferences. We strive to please every customer but we understand that this may not always be possible.

Delivery:
Delivery charges will be applied accordingly for distance traveled. Delivery less than 15 miles of the 75165 area code will be free of charge; all deliveries outside of this range will incur a cost starting at $15.  Cost for delivery will vary dependent on the location traveled for delivery. It is your responsibility to ensure that the event location is open and available for set up at the appointed time of delivery. Sweet Inspirations by Vonna will get in contact with the point of contact to ensure that everything is scheduled and ready before delivery is made. Should we have to wait at the site for the event location to be opened, you will be billed for the time at an hourly rate of $15 per hour. Sweet Inspirations is not responsible for anything that may happen to the cake after we have delivered and set it up at the event location. We will take photos of the cake or other items after we have set up to ensure that everything is in order.